In the traditional “break-fix” I.T. support model, your interests are at odds with those of your service provider. Your I.T. support company works like a plumber–you call them when something is broken. They send someone to look at the problem. He or she would troubleshoot the problem and send you a bill afterwards for the time spent resolving the issue. The emphasis is on reacting to problems that have already occurred.
Managed I.T. Support
Unlike the old “break-fix” I.T. support model, Managed Services align the interests of LEADWAVE® with yours, the client. Both parties desire absolute stability of your network and computer systems, since you both have to pay when anything goes wrong. LEADWAVE® is YOUR COMPLETE MANAGED I.T. SOLUTION.
LEADWAVE®’s purpose is to offer you the most comprehensive systems management we can, tailored to your industry, with a cost that is balanced to your budget.